Consulting & Technical Support

We provide a variety of support and training options depending on your needs.

Are your staff frustrated?

Bring us in to review how they are using Dynamics GP or Dynamics AX and give them training and technical support for improving their day-to-day experiences.

Microage FV has the experience to help you make informed decisions regarding your Information Technology needs. For more than a decade we have enabled businesses in a variety of manufacturing, service and distribution environments to synchronize their business needs with their IT resources.

Whether you are selecting a new system or improving an existing one, a comprehensive and prioritized requirements profile is imperative. Microage FV can help you prepare a Request for Proposal (RFP), or a more basic Request for Information (RFI) and guide you through the analysis and decision-making processes. Although we offer a variety of business solutions, we do not recommend our products unless they are the very best fit for your business needs.

Microage FV works with a variety of hardware suppliers to ensure our customers get the best value for their IT dollar. Our technical team has the certification and experience to deliver ERP solutions in a variety of operating environments within the various flavors of Windows and UNIX.

Choosing the right ERP software solution for your business is only half the battle, the value of your investment hinges on the expert implementation of the system. A typical implementation project involves over 250 summary actions, each breaking down into a number of detailed activities. With Microage FV on board you can rest assured we will do the job right the first time. Our Technical Development Department consists of individuals who have work experience in a variety of environments and industry designations in Accounting standards and Manufacturing processes.

On Site Training

Microage FV offers Microsoft Dynamics AX and Microsoft Dynamics GP training for every type of Microsoft Dynamics customer – whether you need onsite training to implement your ERP system across your organization, or classroom based training on one specific application.

Can't find a scheduled training course to fit your needs?

We offer ad-hoc training - you tell us what kinds of things you would like us to cover and we will create an agenda for you to deliver personalized, specific training.

Your unique implementation will always involve onsite training and consulting fit to your business. Training at your site, with your data and business processes is simply the fastest and most effective training experience available. Our team is fully certified at Master level, very experienced and our skills transfer approach to training promotes excellent levels of system ownership and reduces cost.

Hiring new consultants that need configuration training?

We've been implementing Great Plains and Dynamics GP since version 5.0 and can help bring your new consultants up to speed better than any textbook or online course can do.

Installation, Upgrading, Implementation

Whether you are considering a move to Dynamics ERP (GP, AX) or an existing Dynamics ERP client, MicroageFV Consulting can help.

- Windows Server configuration for Microsoft Dynamics ERP

- SQL Server Installation and configuration

- Dynamics AX or Dynamics GP Installation and Configuration

- Enterprice Portal for Dynamics AX and Business Portal for Dynamics GP Setup and Configuration

Full circle Implementations & Adding-on New Features

A full implementation and adding on new modules or features to Dynamics ERP system both require a similar approach. Any new project begins with an in-depth discussion of your needs to get a detailed understanding of the requirements. We follow an industry-proven methodology that has resulted in many successful implementations and happy clients!

Upgrades to GP2010 or AX2012

The lastest release, Microsoft Dynamics GP2010 was released in May 2010, Microsoft Dynamics AX2012 will be released in this year, and offers the opportunity for existing GP and AX clients to upgrade and move up to the latest functionality and architecture.

Unsure whether an upgrade is right for you? Contact Us to review your situation and we can help you determine the best course of action.

Report Writing

No matter what your reporting needs are, we can assist!

GP Report Writer, Crystal Reports, FRx, SQL Reporting Services

Finding the out-of-the-box reports have too much on them?

Many Dynamics GP reports are text-based and/or have far too much information on them to be useful! We can help - some quick modifications often make a report a valuable tool to decision making.

Do you have more advanced reporting needs?

Sometimes the Dynamics GP and AX reports just don't cover what you need. Sometimes you are using non-core modules or third party add-ons and a solution like Crystal Reports or SQL Reporting Services can open a world of better reporting for you.

Key Capabilities:

• Accelerate insight with intuitive and flexible authoring capabilities.
• Access and combine data from virtually any data source of Microsoft Dynamics ERP system.
• Securely view and share reports directly from the web.
• Save cost investment of GP or AX Licenses.
• Streamline collaboration and management by using integration with Microsoft SharePoint Server.
• Scale as needed.

No time to create your own FRx Financial Reports?

FRx & Management Reporter are fantastic financial reporting tools but if you don't have the time to create or build your financial reports, you may not be benefiting from it's full power!

Process Review and Design

Eliminate manual processes, reduce duplication and wasting of effort

One of the areas where you get the most bang-for-the-buck is process review & re-design.

Do some processes seem lengthy or cumbersome?

Let us review what you are doing now, what your desired outcomes are, and often we can show you alternate ways of doing the same thing with fewer steps or in less time.

Does your staff manually re-key in a lot of data?

If you are keying in data from another unrelated system, often an integration can be created instead of re-keying data in manually. Reduce time, reduce mistakes, increase the efficiency of your staff!

Are you using all of the features you have access to?

Most clients we visit are using less than 50% of the available functionality. If you are a "Business Ready Licensing" client, you may already own a lot of modules that you do not use yet. If any of the following items are true for you, contact us to help you identify improvements!

• You reconcile your bank accounts in Excel
• You have several month-end allocations entries which are calculated & entered manually
• You export data from Smartlist and manually create reports from it
• You track capital assets in spreadsheets and manually calculate amortization entries
• You track customer details in several spreadsheets instead of inside GP or AX because you can't find fields for it

Call us now, let's help you to improve.